Freedom - Cannington

In all honesty, I can't quite put my finger on why this wasn't a great experience.I liked the glasses I bought.The lady at the counter wrapped them all in paper for me, which was helpful.But, in the end, I left thinking, I don't reckon I'll go there again."It may have been the aloof manner of the staff

I had the best experience getting a new rug last week. The ladies working here are amazing and so helpful. They are never pushy for sales and genuinely want you to make the best decisions on your luxury furniture.

Love Freedom. The girls where so helpful. Helped me with some vase and flower designs. Happy customer

I dont normally write reviews, in fact I never do however the service, or lack there of, that we received at this place deserves a review. We entered the EMPTY store on a Monday morning. There were 3 female staff members chatting at the counter, not one of them bothered to stop their conversation to acknowledge us. I was shopping with my 2 young children. We were sofa shopping from the country, 6 hours away, so we were there to buy. After about 20 minutes of listening to the staff giggle and chatting at the counter I was ready to spend my money elsewhere no matter how nice their products were. The 2 stars I am giving is because of the nice gentleman that finally came and served us- he was very helpful. Unfortunately by this point my 2 young children's patience was gone, as was mine. Needless to say we purchased a couch down the road.

Contacted the store to speak with someone regarding issues I had with care cover (care cover told me to contact freedom). Didn't even get through the first sentence of what I was saying before I was spoken over twice (By Jaye might I add). Continued on to explain the pet damage before I was shouted at on the phone ITS IN THE TERMS AND CONDITIONS".Well the phone went silent after that as NEVER in my life have I ever been treated like this over the phone or in a store

Fantastic service. We brought a sofa on Sunday and received the most incredible service. We had major issues trying to download and pay through Latitude. Renee who served us was incredibly helpful and patient….nothing was too much trouble. Everyone who we dealt with on the day were lovely….Jade was great too and there was a guy who was on as well and he was nice as well. You don’t get customer service like this these days so i hope they are rewarded. We will definitely be returning.

great layout, well spaced out. but main reason we keep coming back here is the staff -- they're all (at least the ones with been attended to) very friendly and helpful.

Spacious layout, plenty of beautiful displays for design ideas both indoor and outdoor. Carpark at shop entrance, hand sanitizer on entry, all items priced and friendly staff to ask for any help.

I have been a long time customer of freedom but over the recent couple of years the customer service and delivery has been quite disappointing to say the least.As Covid has changed the delivery of products big organisations such as freedome should factor these in before giving out a delivery time at the time of purchase.Ordered a large rug for my lounge 22oct 22 with a promise of delivery within 2-3 weeks. As 3 week time approached I have called Canning freedom and the vague answers of where my order was and when to expect delivery were shocking. I'm waiting over 4 weeks now. No update. No word. Upon calling their store today they have a generic message about delivery delays.Super disappointed.